Order Enquiries
When will my order be shipped?
We aim to ship all orders within 3 business days.
Why didn't I receive an order confirmation?
All order confirmations are automatically generated via the system when you place your order. It is possible it may have gone to your spam/junk folder. Please also check that the email on the order is correct and contact us if an email change needs to be made.
Where is my tracking information?
Your tracking information will be sent via email once we dispatch your order.
Can I cancel my order?
If your order has already been processed, we will not be able to cancel or make any changes. Any cancellations we approve will be processed as a store credit.
What do I do if I have received an faulty/incorrect item?
Pease refer to our 'RETURNS' page for infomation
Where is my order shipped from?
Our orders are shipped from our warehouse in Capel, Western Australia.
Is there a store I can visit?
Please see our 'EVENTS' page for our trading locations.